5i25 Privacy Policy — Your Information Is Our Responsibility

Section 1

Introduction and Overview

5i25 (operating as "5i25.cam") is a trusted online casino and betting platform for players in Bangladesh. We give the highest priority to the personal information and privacy of our users. This privacy policy describes what types of information we collect, why we collect it, how we use it, and how your information is kept secure.

By using this platform, you accept the full terms of this privacy policy. We may update this policy from time to time — in such cases we will post a notice on the site and change the "Last Updated" date. We recommend reviewing this page regularly.

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Section 2

What Information We Collect

The following types of information may be collected when you use the 5i25 platform:

2.1 Information You Provide Directly

When you register on our platform, log in, or contact us for support, you may directly provide the following information:

• Full name and date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• Payment information (such as: bKash number, Nagad number, Rocket number, Upay number, or bank account details)
• National ID card or passport details (if KYC verification is required)
• Records of communication with our support team

2.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Date, time, and duration of visits to the site
• Information about which pages you visited
• Referring URL (the link from which you arrived at the site)
• Data obtained through cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit, withdrawal, and betting activity is stored in our system. This includes the transaction amount, date, payment method, and outcome.

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Section 3

Purpose of Information Use

We use the information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonus and promotional benefits
• Managing VIP program membership
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting money laundering and fraudulent activity
• Completing KYC (Know Your Customer) verification
• Ensuring responsible gaming and preventing minors from accessing the site

3.3 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Cooperating with investigations by regulatory authorities
• Preserving evidence in the event of legal disputes

3.4 Service Improvement and Communication

• Improving the platform experience and functionality
• Notifying you about important service updates
• Sending relevant promotional messages (based on your consent)

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Section 4

Information Sharing and Third Parties

5i25 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, fraud prevention, and technical infrastructure maintenance. These partners receive only the minimum information necessary to perform their specific tasks and are required to comply with our privacy standards.

4.2 Legal Requirements

Information may need to be disclosed due to court orders, requests from regulatory authorities, or legal obligations. In such circumstances we will provide only the minimum information legally required.

4.3 Business Restructuring

If 5i25 undergoes a business merger, acquisition, or asset transfer, relevant user information may be transferred to the parties involved. In such cases we will notify users in advance.

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Section 5

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 5i25 website. Cookies are small data files stored on your device that improve your experience visiting the site.

5.1 Essential Cookies

These cookies are necessary for the core functions of the site — such as maintaining login status, security verification, and session management. Without them the site cannot function properly.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language preference and game layout — so you do not have to set them up again on each visit.

5.3 Analytics Cookies

These cookies help us understand how users interact with the site, which pages are visited most, and where improvements are needed. The information collected is in aggregate form and is not personally identifiable.

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Section 6

Information Retention Period

We retain your personal information only for as long as necessary. The specific retention period is determined based on the following considerations:

• Until the purpose stated at the time of collection has been fulfilled
• The minimum retention period required by legal obligations (generally 5-7 years)
• The time needed to resolve potential legal disputes

Even after an account is closed, some information may need to be retained for a set period due to legal obligations. After this period, the information is securely deleted or anonymized.

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Section 7

Information Security Measures

5i25 has adopted industry-standard technical and administrative measures to protect your information:

7.1 Technical Security

• SSL/TLS Encryption: All data transfers on the site occur through encrypted channels
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept
• Firewall and Intrusion Detection: Our servers are continuously monitored
• Regular Security Audits: Periodic tests are conducted to identify system vulnerabilities
• Data Backup: Secure and encrypted backups are maintained regularly

7.2 Administrative Security

• Only authorized staff can access user information
• All staff receive training on data protection
• Data access logs are reviewed regularly
• Third-party partners are contractually bound to comply with our privacy standards

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Section 8

Your Rights

As an account holder at 5i25, you have the following rights regarding your own information:

8.1 Right to Access Information

You can request from us at any time what information we hold about you. We will provide complete information within a reasonable time.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you can request that it be corrected. Contact us via live chat or email.

8.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. However, it is not possible to stop important account and transaction-related messages.

To exercise any of the above rights, contact us at: [email protected]

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Section 9

Protection of Children and Minors

5i25 strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor.

Age is verified at registration and identity verification documents may be requested if needed. If we become aware that we hold information about a minor, we will immediately close that account and delete the relevant information.

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Section 10

Policy Changes and Contact

We may update this privacy policy at any time due to changes in our services, legal requirements, or other reasons. For significant changes we will send a notification to your registered email and note the revised date on the site.

For any questions, concerns, or requests regarding this privacy policy, contact us:

• Email: [email protected]
• 24/7 Live Chat: Instant support in Bengali is available through the site's chat support