Legal Document

5i25 Terms and Conditions

Please read these terms and conditions carefully before using the 5i25 platform — they define the rights and responsibilities of both you and us.

Last Updated: January 2026
Important Notice: These terms and conditions apply to any user, registered or unregistered, of the 5i25 platform ("Platform"). By using the Platform, you automatically agree to accept these terms and conditions. If you do not agree with these terms and conditions, please stop using the Platform.

Table of Contents

1

General Terms and Conditions

5i25 ("we", "our", or "Platform") is an online gaming and betting service provider operating services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between 5i25 and the user ("you", "your").

1.1 Applicability of Terms

  1. These terms and conditions apply to the 5i25 platform's website, mobile version, and all other services.
  2. These terms and conditions may be updated regularly. Continued use of the Platform after any changes will be understood as your acceptance of the revised terms and conditions.
  3. Our Privacy Policy and Responsible Gaming Policy are an integral part of these terms and conditions.
  4. Certain promotions or bonuses may have separate terms and conditions that apply alongside these general terms and conditions.

1.2 Definitions

  1. "Platform" means the 5i25 website and all related services.
  2. "User" means any person who has created or is attempting to create an account on the Platform.
  3. "Account" means a user's registered profile on the Platform.
  4. "Funds" means money deposited into a user's account.
  5. "Bonus" means any form of incentive money or benefit provided by the Platform.
2

Eligibility and Age Verification

Age Restriction: 5i25 is for people aged 21 and above only. Accounts of underage individuals will be closed immediately and any deposited funds may be forfeited.

2.1 Eligibility Requirements for Registration

  1. You must be at least 21 years of age.
  2. You must be a real person and hold a valid account.
  3. You must register in your own name — creating an account on behalf of someone else or under a fictitious name is prohibited.
  4. Each person may create only one account. Having more than one account for the same person is strictly prohibited.
  5. You must have no legal restriction on using online gaming services under the local laws of your place of residence.

2.2 Identity Verification (KYC)

The 5i25 platform reserves the right to verify the identity of all its users. Before processing a withdrawal request, or at any time, we may request the following documents:

  • Scanned copy of National ID (NID) or passport
  • Proof of bank account or mobile banking account
  • Proof of current address (utility bill or bank statement)
  • Proof of ownership of payment method

The platform reserves the right to hold withdrawals until verification is complete. Providing false information will result in permanent account closure.

3

Account Registration and Security

3.1 Account Creation Terms

  1. All information provided at the time of registration must be accurate, complete, and up to date.
  2. It is entirely your responsibility to keep your username and password confidential.
  3. You are responsible for any activity carried out from your account, even in the case of unauthorized access (unless you promptly contact us).
  4. If you suspect unauthorized access to your account, contact our live chat support immediately.
  5. Transferring or selling the account to a third party is strictly prohibited.

3.2 Updating Account Information

If any of your personal details change (such as phone number, email address, or payment method), please update them promptly through the platform's support team. 5i25 will not be responsible for any issues arising from outdated or incorrect information.

3.3 Multiple Account Prohibition

Having more than one account for the same person is strictly prohibited. Claiming bonus benefits through the same device, IP address, payment method, or family member is considered fraudulent activity. In such cases, all associated accounts may be suspended.

4

Deposit and Withdrawal Policy

4.1 Deposit Terms

  1. The minimum deposit amount is ৳500 — applicable for each payment method.
  2. Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
  3. The payment method and registered name used on the account at the time of deposit must be the same.
  4. Deposits from third-party payment accounts are prohibited.
  5. Each deposit will be reflected in the account immediately upon successful completion.

4.2 Withdrawal Terms

  1. The minimum withdrawal amount is ৳800.
  2. Withdrawals are generally processed within 5 to 30 minutes.
  3. Withdrawal requests may only be made to a verified payment method and to one's own account.
  4. Withdrawals may be held if account verification is not complete.
  5. To withdraw bonus funds, wagering requirements must be met (see Section 5 for details).
  6. Identity verification may be required before any withdrawal request is processed.

4.3 Currency and Conversion

All transactions on the 5i25 platform are conducted in Bangladeshi Taka (BDT/৳). Deposits or withdrawals in foreign currency are not currently supported.

5

Bonus and Promotion Terms

Welcome Bonus: 100% bonus on first deposit up to ৳8,000. A 15x wagering requirement applies to use the bonus.

5.1 Welcome Bonus Terms

  1. The welcome bonus applies only to new account holders making their first deposit.
  2. A 100% bonus on the first deposit is provided up to a maximum of ৳8,000.
  3. Before withdrawing bonus funds, a wager of 15x (bonus amount × 15) must be completed.
  4. Example: On a ৳1,000 deposit receiving a ৳1,000 bonus, a total wager of ৳15,000 must be completed before withdrawal.
  5. If the wagering requirement is not met within 30 days of receiving the bonus, the bonus funds will be cancelled.

5.2 General Promotion Terms

  1. Each promotion has its own terms and conditions published with the offer.
  2. 5i25 reserves the right to change, suspend, or cancel any promotion at any time.
  3. A user may not claim the same promotion more than once unless explicitly stated.
  4. In cases of bonus abuse or fraudulent activity, the bonus and any associated winnings will be forfeited.
  5. Playing with a bonus may be restricted on certain games — refer to the details of each promotion.

5.3 VIP Program

The 5i25 VIP program has three tiers:

  • Bronze: Up to 0.5% weekly cashback
  • Silver: Up to 1.0% weekly cashback
  • Gold: Up to 1.5% weekly cashback

Tier progression is based on regular and active play. The benefits and terms for each tier can be found on the VIP program details page.

6

Gaming Rules

6.1 General Gaming Terms

  1. Each game has its own rules and terms that are displayed when the game is launched.
  2. Game results are determined entirely through a neutral algorithm.
  3. If a game result remains undetermined due to a technical error, the stake for that game will be returned to the user's account.
  4. If an ongoing game is cancelled due to loss of internet connection, the result will be determined based on the state at that point in time.
  5. Betting limits may vary by game and are subject to change at any time.

6.2 Sports Betting Terms

  1. Betting odds may change at any time. The odds at the time the bet is confirmed will apply.
  2. If a match or event is cancelled, the stake for the related bet will be refunded.
  3. For live betting, there may be a slight delay in confirming a bet for security purposes.
  4. 5i25 reserves the right to hold payment pending review in the case of fraudulent or suspicious results.

6.3 Software and Technical Terms

Games on the 5i25 platform use software from various reputable providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt, and Ezugi. The results of these games are independently verifiable and secure.

7

Prohibited Activities

The following activities are strictly prohibited on the 5i25 platform and violation will result in permanent account closure:

7.1 Fraud and Manipulation

  • Creating multiple accounts for the purpose of bonus abuse
  • Intentionally exploiting software errors or bugs
  • Attempting to influence game results
  • Using any hacking tools or malware
  • Using a false identity or forged documents

7.2 Money Laundering and Illegal Activities

  • Using the platform for money laundering
  • Depositing funds obtained from illegal sources
  • Using a third party's money or payment account
  • Conducting business transactions with gambling funds

7.3 Other Prohibited Activities

  • Harassing or intimidating other users
  • Spreading false information about the platform
  • Playing with automated bots or software
  • Helping minors create accounts
8

Responsible Gaming

5i25 firmly believes in responsible gaming. We want all our users to enjoy gaming as a form of entertainment, never as a source of income.

8.1 Self-Control Features

  1. Setting Deposit Limits: You can set daily, weekly, or monthly deposit limits.
  2. Self-Exclusion: You can request to temporarily suspend your account for a specific period.
  3. Permanent Exclusion: You can request to permanently remove yourself from the platform.
  4. Reality Check: Information about your gaming session will be displayed at set intervals.

8.2 Support and Advice

If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat support or find detailed information on our Responsible Gaming page.

For ages 21 and above only. Keep minors away from gaming.

9

Privacy and Data Protection

5i25 gives the highest priority to the privacy of your personal information. Please read our Privacy Policy for details on how we collect, use, and protect your data.

9.1 Core Principles of Data Protection

  1. All your personal and financial information is protected through SSL encryption.
  2. We do not sell or disclose your information to third parties, except where required by law.
  3. Payment-related information is processed through secure and encrypted channels.
  4. You can request to view or delete your stored information.

9.2 Use of Cookies

The 5i25 platform uses cookies that help improve your browsing experience. Detailed information about cookies can be found in our Privacy Policy.

10

Limitation of Liability

10.1 Service Availability

  1. The 5i25 platform strives to provide uninterrupted service, however temporary outages may occur due to technical issues or maintenance.
  2. 5i25 will not be liable for any loss caused by service interruptions.
  3. 5i25 is not responsible for internet connectivity issues or technical problems from third parties.

10.2 Financial Liability

  1. The user is solely responsible for any financial loss arising from gaming activities.
  2. No claim can be made against 5i25 for gaming addiction or harm, unless clear negligence on the part of the platform can be proven.
  3. 5i25 is not liable for losses caused by identity theft or account hacking, provided there has been no security breach on the platform's part.
11

Account Suspension and Closure

11.1 Suspension by 5i25

5i25 reserves the right to temporarily or permanently close any account under the following circumstances:

  • Violation of these terms and conditions
  • Fraudulent or suspicious activity
  • Providing a false identity or information
  • Suspicion of money laundering
  • Death or legal incapacity of the account holder
  • Direction from legal or regulatory authorities

11.2 Closure by the User

You can request to close your account at any time through our live chat support. An opportunity to withdraw any remaining funds will be provided before closure (subject to conditions being met).

11.3 Fund Returns

At the time of account closure, actual (bonus-free) deposited funds will be returned. Bonus funds or bonus-related winnings with incomplete wagering requirements may be forfeited.

12

Changes to Terms and Conditions

  1. 5i25 reserves the right to change, amend, or update these terms and conditions at any time.
  2. Users will be notified of significant changes via email or through the platform.
  3. Continued use of the platform after changes have been made will be understood as your acceptance of the revised terms and conditions.
  4. The latest terms and conditions will always be published on this page. We advise you to visit this page regularly.
  5. If you do not agree to the revised terms and conditions, close your account and withdraw any remaining funds.
13

Dispute Resolution

13.1 Complaints Process

  1. For any dispute or complaint, first contact our 24/7 live chat support.
  2. If the matter is not resolved via live chat, send a detailed written complaint to [email protected].
  3. An initial response will be given within 7 business days of receiving all complaints.
  4. For complex matters, investigation and resolution may take additional time.

13.2 Final Decision

The final decision given by the relevant authority at 5i25 will be considered binding. However, both parties will endeavour to reach a mutual agreement through discussion.

14

Contact

Contact us for any questions or comments regarding these terms and conditions:

Live Chat Support
24 hours, 7 days support in Bengali

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